jlmine Privacy Policy

01 Who We Are

jlmine ("jlmine," "we," "us," or "our") operates the online casino platform accessible at jlmine.net and any associated mobile or web applications (collectively, the "Platform"). jlmine is the data controller responsible for the personal information collected through the Platform.

This Privacy Policy applies to all users of the jlmine Platform, including registered players, visitors who browse without registering, and any individual who contacts jlmine through our support channels. It governs the collection, use, storage, disclosure, and protection of your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

By accessing or using the jlmine Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

02 Data We Collect

jlmine collects the following categories of personal data from users of the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Nationality and country of residence
• Registered email address and Philippine mobile number
• Residential address, including barangay, city or municipality, and province

2.2 Verification & KYC Data

• Copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID, Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method ownership where required
• Selfie or liveness verification images where applicable

2.3 Financial Data

• GCash or PayMaya (Maya) account details linked to your jlmine wallet
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details where applicable
• Transaction history, including deposits, withdrawals, and bonus activity

2.4 Gaming & Behavioural Data

• Game play history, bet amounts, win/loss records, and session durations
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Bonus and promotion participation records
• Customer support interaction logs

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Unique device identifiers
• Log data including access times, pages visited, and referring URLs
• Cookie and similar tracking technology data (see Section 7)

03 How We Collect Data

jlmine collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and behavioural data collected automatically as you use the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from anti-money laundering (AML) screening services; payment data from payment processors such as GCash and Maya; and publicly available information where relevant to regulatory compliance.

04 Why We Use Your Data

jlmine processes your personal data for the following purposes:

05 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its implementing rules, jlmine processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the jlmine Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), and the Data Privacy Act of 2012.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where such interests are not overridden by your rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Sharing Your Data

jlmine does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya (Maya), and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• KYC and identity verification providers: Third-party services that assist with document verification and liveness checks to fulfil our age and identity verification obligations.
• AML and fraud screening services: Providers that screen transactions and player profiles against sanctions lists and fraud databases as required by Philippine AML regulations.
• Game software providers: Licensed game developers whose titles are available on the jlmine Platform, who may receive anonymised or pseudonymised gameplay data for technical purposes.
• Regulatory authorities: PAGCOR and other competent Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• IT and cloud service providers: Infrastructure and hosting partners who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and consultants bound by confidentiality obligations, where necessary for legal or compliance purposes.

07 Cookies & Tracking Technologies

jlmine uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the Platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for security, session management, and core functionality.
• Performance and analytics cookies: Help us understand how players interact with the Platform so we can improve the user experience. Data collected is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlmine Platform. For marketing cookies, you may withdraw consent at any time through your account settings.

08 Data Retention

jlmine retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of each session.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

09 Data Security

jlmine implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jlmine Platform.
• Encryption of sensitive data at rest, including financial and identity information.
• Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlmine will notify the National Privacy Commission (NPC) and affected individuals in accordance with the timelines prescribed by Philippine data protection law.

10 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlmine:

To exercise any of these rights, please contact jlmine's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within thirty (30) calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11 Children's Privacy

The jlmine Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jlmine does not knowingly collect personal data from individuals under the age of 21.

If jlmine becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable PAGCOR regulations. If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 14.

12 Cross-Border Data Transfers

Some of jlmine's third-party service providers — including cloud infrastructure, KYC verification, and game software providers — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, jlmine ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.

Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognised as providing an adequate level of data protection. By using the jlmine Platform, you consent to such transfers where they are necessary for the provision of our services.

13 Policy Updates

jlmine may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the jlmine Platform after any changes constitutes your acceptance of the updated Policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jlmine, please contact our Data Protection Officer:

• Email: [email protected]
• Subject line: Data Privacy Request – [Your Full Name]
• Response time: Within 30 calendar days of receipt of a verified request

For complaints that remain unresolved after contacting jlmine, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.